Rauq
Goblin Guru
I called into the main office for a status update once and it took them a few tries to figure out who I was and what I was looking after (turns out 8 digit VINs are hella confusing). But once we straightened that out, I got a phone number to a direct line to a single person who remembered me on two consecutive two-week status updates. We cooperated well on figuring out when/if I was missing anything what the holdups were or could have been.